How to Schedule an Appointment Over the Phone

DFA Passport Appointment

Here are the things that you need to know before you call the passport appointment hotline number (02) 737 - 1000 to secure an appointment.

First, you need to have an active email account and a mobile phone number. If you do not have an email account, please create one before calling the appointment hotline number.

Second, you will be asked to decide on two things:

• If you want  the processing of your passport be expedited or just the regular processing
• Regular - Around 25 business days; Processing fee of PhP 950.00
• Rush - Around 15 business days; Processing fee of PhP 1,200.00
• If you want your passport to be delivered to your address or not
• Pickup - No additional fee but you need to go back to DFA to get your passport
• Deliver - Your passport will be delivered to your address but you have to pay an extra charge

Third, you need to provide accurate and truthful information so that you will not have any problem with your passport in the future. You have to be very diligent in supplying the vital information to the Customer Care Officer/Representative. Though some data that will be asked are quite self explanatory, we suggest that you go over each and every line item to avoid possible errors.

Click on the link below to view the guidelines on what are the common information that will be asked over the phone.


New Applications >

• For first time applicants

Passport Renewal >

• For applicants with unexpired passports.

Lost Passport >

• For applicants with unexpired lost passports

Once done in collecting the necessary information, the Customer Care Officer/Representative will inform you of

• the time of your appointment
• your appointment reference number
• your print code
• the requirements that you need to bring to DFA, and
• the web address/url where you can print your passport application form.